SYMPTOM When tapping the QR code tab and then tapping "START SCAN," you're prompted to give trulyMEid permissions to use the camera. You accept, and give trulyMEid permission to use…
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To troubleshoot this issue, let's first make sure your device is able to receive push notifications. We can verify that by performing an person-to-person verification. How to do person-to-person verification…
First, try a Refresh. If your trulyMEid virtual wallet app seems to be missing some of your IDs, tap the Refresh button on the My IDs tab. This will initiate…
The trulyMEid virtual wallet app requires a PIN or biometric authentication to open. However, like your physical wallet, the app remains open until you close it. In app-speak, closing an…